1. Introduction
Future Infosys Technologies ("Future Infosys", "we", "us" or "our") respects your privacy. This Privacy Policy explains how information may be collected, used, stored and shared when you visit futureinfosys.in or use our software and services.
Our services include Courier & Logistics ERP solutions, website and mobile application development, API integrations, hosting and technical support.
2. Information We May Process
Depending on the services used, information may include:
- Customer name and contact details.
- Mobile number and WhatsApp number.
- Email address.
- Docket number and AWB number.
- Courier booking and shipment details.
- Tracking and delivery status.
- ERP account and branch information.
- Technical logs required to operate our services.
3. How We Use Information
Information may be used to:
- Provide and maintain ERP software services.
- Process courier bookings.
- Send booking confirmation messages.
- Send shipment tracking notifications.
- Send out-for-delivery notifications.
- Send delivery confirmation messages.
- Provide technical support.
- Improve service security and reliability.
4. WhatsApp Business Platform
Future Infosys provides WhatsApp API integration services to courier and logistics businesses through their ERP software.
Businesses may use this integration to send individual transactional notifications to their customers, including booking confirmations, docket updates, shipment tracking events and delivery notifications.
The business customer is responsible for obtaining and maintaining customer consent where required, using approved message templates where applicable, and honoring customer opt-out requests.
5. Sharing of Information
We do not sell personal information. Information may be shared when necessary with:
- Authorized business customers using our ERP.
- Cloud hosting and infrastructure providers.
- Technical support and service providers.
- Meta/WhatsApp for WhatsApp message delivery.
- Authorities when legally required.
6. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.
7. Data Retention
Information is retained for as long as reasonably necessary to provide services, meet legal obligations, resolve disputes and maintain business records.
8. Your Rights and Requests
Depending on applicable law, you may request access to, correction of or deletion of your personal information. For shipment-related information, please contact the courier or logistics business that handled your shipment.
For WhatsApp notifications, you may contact the business that sent the message and request that further messages be stopped.
9. Third-Party Services
Our software may integrate with third-party platforms, including Meta WhatsApp Business Platform, cloud hosting providers and courier tracking services. Their respective privacy policies and terms apply.
10. Children's Privacy
Our business software and services are intended for businesses and their authorized users. We do not knowingly seek to collect personal information directly from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised last-updated date.